GENERAL INFO | Emsresin

FAQ

Here are some frequently asked questions about Ems Resin Creations:
Q: What kind of products do you offer?
A: We specialize in creating and selling artisan-made home decor products made out of resin, including jewelry, vases, and custom-made pieces.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within the UK.
Q: Do you offer customization options?
A: Yes, we offer personalized and custom-made resin products, allowing customers to create their own unique pieces. Please contact us for more information.

Return & Refund Policy

We take great pride in the quality of our products and want our customers to be completely satisfied with their purchase. In the unlikely event that you are not satisfied with your purchase, we offer a hassle-free return and refund policy. If you wish to return a product, please contact us within 14 days of receiving it. We will provide you with a return address and instructions on how to return the product. Once we receive the product, we will issue a refund to your original payment method.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.